Internal

Escalation queue

Every ticket here was classified requires_human: true and written to the database by the persist stage of the triage pipeline. Tickets that did not need a human were classified and discarded — storage is a consequence of escalation, not of submission.

You are looking at fictional tickets. These seven are course fixtures from data/inbound-queue.json, classified by the same route that runs on the support form. Real submissions are held behind QUEUE_TOKEN, because those are messages typed by members of the public — but the board itself is the thing worth showing, and it does not need them. Reviewer actions are read-only here.