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Tell us what went wrong and we will get it to the right person. Because this is a workshop demo, we also show you the part a customer never sees: how the message gets classified and routed.
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What just happened
Your message went to a single Claude API call with a schema attached. The model never chose the shape of that answer — the schema constrained it, and the response was validated before it reached you. The policy handbook that defines “urgent” and “safety” was in the prompt, cached so it does not get paid for on every request.
That is four of the six labs, in one form submission. Lab 2 builds this schema.